Y&L Creations
Returns, exchanges & refunds
Effective September 19, 2026
We want you to feel confident ordering from Y&L Creations and Mi Lotería Maker. This policy applies to purchases made directly on miloteriamaker.com and does not limit rights you have under applicable consumer law.
Unopened physical items
Request a return or exchange within 30 days of delivery. Items must be unopened, unused, and complete in their original packaging. Seasonal and personalized items have the additional conditions below.
Opened physical items
Opened items are eligible for exchange only, not a change-of-mind refund. Request the exchange within 30 days of delivery and return the complete item with its packaging. Items damaged through use are not eligible. Seasonal and personalized-item restrictions still apply.
Seasonal items: request before the holiday
For change-of-mind returns or exchanges of seasonal physical products, contact us within 30 days of delivery and before the holiday the product is intended for, whichever comes first. Halloween requests must be submitted by October 30; Christmas requests by December 24. Other holiday-specific items must be requested by the day before the relevant holiday. Submit your request by 11:59 p.m. Mountain Time on the applicable deadline. A timely request will not become ineligible while you wait for our response. Approved requests may be mailed back after the holiday according to the return instructions we provide. These deadlines do not exclude review of damaged, defective, incorrect, or late-delivered orders, or any remedy required by law.
Personalized physical orders
Custom-printed and personalized products are final sale once production begins and cannot be returned or exchanged for a change of mind, even if unopened. Contact us promptly if you need to cancel before production. We will still help with damaged, defective, or incorrect orders.
Digital items & Maker access
Digital downloads, printable files, Maker Passes, access codes, and AI credit purchases are nonrefundable and cannot be returned or exchanged, except where required by law. If a file, access feature, or payment is not working correctly, contact us so we can investigate and provide an appropriate solution. This policy does not remove any statutory right to a refund for faulty or undelivered digital content.
How to request a return or exchange
Email [email protected] with your order number, purchase email, the item, and whether you want a return or exchange. For damaged or incorrect items, include photos if available. You do not need a website account. Contact us before mailing anything; we will confirm eligibility and provide the return address and mailing instructions. Returns are handled by mail. Do not mail items to an address on a package without our confirmation.
Shipping costs & fees
For change-of-mind returns or exchanges, customers arrange and pay the return shipping. There is no restocking fee. If an item arrives damaged, defective, or incorrect because of our order fulfillment, we cover any required return shipping and work with you on a replacement or refund. Contact us first so we can arrange the appropriate shipping instructions.
Refunds & exchanges
Once we receive and inspect an eligible return, we process the approved refund to the original payment method within 5 business days. Your bank or payment provider may take additional time to post it. Exchanges depend on stock availability; we will confirm the replacement and any price difference before proceeding. We keep you informed by email.
Etsy purchases & existing orders
If you purchased through Etsy, contact us through your Etsy order. The return terms shown on that listing at purchase and Etsy's applicable protections govern that order. This website policy does not retroactively reduce the rights or return terms that applied when an earlier order was placed.
Your consumer rights
Nothing in this policy excludes or limits mandatory consumer rights, including any applicable cancellation, withdrawal, refund, or defective-product rights. Where local law requires a different remedy or time period, that law takes precedence.